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Content Designer - Consumer Card & Bank Experience Design

 The Consumer Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We’re passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor the diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

We are currently seeking a

Content Strategist

to join our team. We are passionate about crafting effective customer conversations and shaping the direction of our user experience by giving the content a voice in the design process.

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences

Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience

Advocating for the customer through human-centered design methods, ensuring our products speak their language

Championing design-centered approaches grounded in product research and analysis, and always representing the perspective of content strategy

Working with partners and teams across various geographies

Embracing and advocating for an experience mindset - this is as important to the work as the results

Discovery & Delivery

Working with the research team to understand customer needs and define what information is needed throughout the user experience through usability and empathy studies

Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

Creating new content experiences, and guiding others in the process

Ensuring all content is clear, easy to understand, and written in natural language

Adhering to compliance requirements using natural language and content standards

Facilitating and participating in workshops with internal and external stakeholders to align with business needs

Collaborating with other writers, UX designers, and visual designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines

Basic Qualifications

At least 2 years of experience with journalism, content creation, editorial, or information architecture disciplines

Preferred Qualifications

Experience with content creation for cross channel experiences

Comfortable working with a variety of business partners and delivering outcomes

Familiarity with working in an established design system